Shipping & Fulfillment
Where do you ship?
Gynnx currently ships only to eligible addresses within the contiguous 48 United States. We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.
How much does shipping cost?
We offer free standard shipping on eligible in-stock retail orders delivered to the contiguous 48 United States, with no minimum purchase requirement. This retail offer does not apply to separately quoted business orders.
How long does delivery take?
Estimated total delivery time is 4–9 business days for in-stock retail orders, including order processing and transit. Delivery dates are estimates, not guarantees.
Do you offer pre-orders or direct shipping from China?
No. Gynnx does not currently offer pre-orders or China-to-consumer direct shipping. Products marked Sold Out cannot be purchased until eligible U.S. inventory is available.
How are business orders shipped?
Business-order shipping method, cost, and delivery schedule are confirmed separately before payment based on quantity, inventory, destination, and the agreed logistics plan.
Returns & Warranty
What is the return period?
Eligible return requests must be made within 30 days of delivery. Contact info@gynnx.com before returning an item to obtain the correct return instructions and address. No public return address is provided in this FAQ, and the Shenzhen business address is not a return address.
What warranty is included?
Gynnx products include a 12-Month Limited Warranty against qualifying defects in materials and workmanship under normal use.
Support
For order, after-sales, and volume-purchasing support, contact info@gynnx.com. Support operates Monday to Friday, 09:00–18:00.