Refund policy

Gynnx | Return & Refund Policy

Last Updated: October 15, 2026

At Gynnx, we want you to feel confident in your purchase. If you're not completely satisfied with your order, we're here to help.

30-Day Return Policy

We accept returns within 30 days of delivery.

To be eligible for a return, your item must be in its original condition, with all included accessories and components. Please ensure the product is securely packaged to prevent damage during return shipping. We recommend using the original packaging whenever possible.

To request a return, please contact us at sales@gynnx.com with your order number and reason for return.

Once your request is reviewed, we will provide return instructions and the appropriate return shipping address.

Please do not send items back without contacting us first.

Return Shipping Costs

Change of Mind or Personal Preference

If you wish to return an item because you changed your mind, no longer need it, or are not satisfied with your purchase for reasons unrelated to product quality, you are responsible for the return shipping costs.

Defective, Damaged, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, Gynnx will cover the return shipping costs.

Please contact us at sales@gynnx.com with your order number, a description of the issue, and photos if available.

We will work with you to arrange a replacement, refund, or another appropriate resolution at no additional cost to you.

Refunds

Once we receive and inspect your returned item, we will notify you of the refund status.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund.

For returns due to a change of mind, any original shipping charges paid at checkout are non-refundable.

For defective, damaged, or incorrect items, Gynnx will cover the applicable shipping costs.

Exchanges

If you receive a defective or incorrect item and would prefer a replacement, please contact us at sales@gynnx.com.

We will review your request and arrange an appropriate solution based on product availability.

Return Address

Please contact our customer support team before returning any products.

The appropriate return address and instructions will be provided after your return request has been reviewed.

Contact Us

For questions about returns, refunds, or exchanges, please contact:

Gynnx Customer Support

Email: sales@gynnx.com

We aim to respond to customer inquiries within 1–2 business days.

This policy does not limit any rights you may have under applicable consumer protection laws.