Shipping policy
Shipping Policy
Last updated: October 27, 2026
For eligible in-stock retail orders to the contiguous 48 United States, standard shipping is free. Estimated total delivery time is 4–9 business days, including order processing and transit. Delivery dates are estimates, not guarantees.
Order Processing
Orders for in-stock products are typically processed within 1–2 business days, excluding weekends and public holidays. Orders placed on weekends or public holidays generally begin processing on the next business day. Products marked “Sold Out” are unavailable until inventory is replenished.
Transit and Delivery
Transit after dispatch is estimated at 3–7 business days. Total estimated delivery time is 4–9 business days. Actual delivery time may vary because of destination, carrier operations, weather, and circumstances beyond our reasonable control.
Retail Shipping Costs and Destinations
Free standard shipping applies only to eligible in-stock retail orders delivered to eligible addresses within the contiguous 48 United States. It does not apply to separately quoted business orders. We do not currently ship retail orders to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO/DPO addresses, or international destinations.
Business Orders
Business-order shipping costs and delivery schedules are confirmed separately before payment. The retail free standard shipping offer does not apply to separately quoted business orders.
Tracking and Address Accuracy
After dispatch, we send available tracking information by email. Tracking may take 24–48 hours to become available. Please verify the shipping address before placing an order. Contact info@gynnx.com promptly if a correction is needed; changes may not be possible after dispatch.
Lost, Damaged, or Delayed Packages
Contact info@gynnx.com if an order is lost, damaged, or significantly delayed. Include the order number, issue details, and photos when available. For confirmed transit loss or shipping damage, Gynnx will arrange an appropriate replacement or refund at no additional cost.
Order Changes and Cancellations
Contact info@gynnx.com as soon as possible. We will make reasonable efforts before dispatch; changes or cancellation may not be possible after dispatch.
Returns and Refunds
Eligible return requests must be made within 30 days of delivery. Customers pay return shipping for change-of-mind returns; Gynnx covers qualifying defective, damaged, or incorrect-item returns. See the Return & Refund Policy for full terms.
Questions
Email info@gynnx.com. Support operates Monday to Friday, 09:00–18:00.